Hi, thanks for purchasing one of our Umbrellas. To ensure that the umbrellas are made to a strong and robust high standard, the struts and weave are made deliberately tight to cater for stretching when in use, therefore they can sometimes be hard to open the first few times, until the cotton weave stretches.
The easiest way is to open the Umbrella with the finial (top of the umbrella) on the ground. Then open the umbrella with two hands pushing downwards. At a tipping point the struts will spring open exposing the peg hole. The umbrella can then be held open with one hand whilst the other hand places the peg into the hole in the pole. These photos show the activity. There is also a video on our Facebook page.