General FAQs

Frequently Asked Questions

General FAQs

The Umbrellas are all water resistant. The different collections use different materials: 

The Paradise Island umbrellas are made from a Poly/cotton material, water resistant. 

The Nepalese hand painted are a plastic material, so water proof. 

The Thai cotton weave, are knitted wool/cotton, they don’t shrink but best to not leave out in the rain for to long

The Shangri La collection is a cotton cloth but prepared with an outside layer of pine oil wax and other traditional glue coatings, making the parasol water resistant. The glue is made from the seeds of a fruit, traditionally used to ensure that the cloth remains hard and strong for long time.

You have the right to cancel your order within seven working days of delivery (starting the day after you receive the goods) and return the item for a full refund, unless it has been made to your own specification.

UK delivery is normally within 3-5 days of dispatch. Worldwide delivery is normally within 5 days of dispatch. Any items that are currently shown as “out of stock” on the web site would take approximately ten weeks. We can also supply 9ft and 10ftdiameter Patio umbrellas & Garden Umbrellas  which are made to order and would take approximately ten weeks for delivery.

No we don’t actually sell the stands but if you go to our Design feature page, there is a link that you can click on that will give you a list of suppliers that do sell the stands.

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