For international shipping prices please email:

sales@oriental-umbrellas.com

Terms and Conditions

Please note that this page is only an example of terms and conditions and should not be relied on as a complete statement of the law. To understand your rights and obligations fully, study the relevant law or consult a solicitor.

Prices and Payment

All prices are in pounds sterling (GBP). We accept payment only via Paypal.

When payments are made in any currently other than GBP (British Pounds), PAYPAL may add a currency conversion charge, typically 3.8%.

Shipping costs and Timescales for U.K and the E.U.

We ship with TNT or UPS, for a next day delivery in the UK, 3-4 days across the E.U.

All goods are despatched within 2-3 business days of order.

Shipping to UK and Europe (E.U) is £15

Please email for a quote for USA and world wide shipping costs at sales@oriental-umbrellas.com

Shipping costs and Timescales to USA and the Rest of the World

Please send an email to get a quote for the shipping charge, to sales@oriental-umbrellas.com. If you are happy with the quote, to order we will send a Secure PayPal money request for the umbrella and shipping. Once paid we will ship by air with either Fed Ex or UPS, on an average 5 day delivery.

Purchasing

All items offered on our website are subject to availability. To purchase any of the items on our Web Site, click the "Add to Cart" button shown on each product page. When you place an order to purchase a product by clicking the button "Order Now", we will send you an e-mail confirming receipt of your order and containing the details of your order.

Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation confirmation that the contract will be fulfilled. For security reasons your order’s data is not accessible via the internet. We keep the data in confidence according to our privacy policy.

Note - Actual umbrella colour tones may differ from web site images

Due to the bespoke and handmade nature of our products, some patterns and colours could vary slightly from those shown.

By purchasing one of our Umbrellas you agree to these terms and conditions.

Returns and Refund Policy

You have the right to cancel your order within seven working days of delivery (starting the day after you receive the goods) and return the item for a full refund, unless it has been made to your own specification.

It is your responsibility to give notice of your wish to cancel within this cancellation period (of seven days on receipt of the item) by email or phone. You are under a duty to take reasonable care of the goods. The goods must be returned at your expense and we would recommend for your own protection that you use a recorded delivery service. When the goods have been received and inspected we will then refund the full amount paid.

After-Sales Services and Guarantees

The products are warranted for one year for manufacturing defects

Customer Service

Any complaints regarding the goods or services supplied should be made to our email address: sales@oriental-umbrellas.com

Please insert your full name, address and full contact details including an email address & phone number, to enable a rapid and effective communication with you.

Statutory Rights

These Terms and Conditions do not affect any of your statutory rights.

Umbrella Usage and Care

Our umbrellas are hand made from wood and cotton, therefore, they must be used and cared for appropriately The umbrella must be mounted into a suitable commercially available umbrella stand made from metal or stone weighted.

If placed through the hole in the centre of a patio table the umbrella must also be mounted into a suitable umbrella stand.

The umbrella could be damaged if allowed to blow over, therefore it is advised that umbrellas should be let down at night and during windy conditions During inclement weather the umbrella should be stored in a dry location

GDPR (Data Privacy)

Oriental Umbrellas do not maintain a customer or marketing database. If a customer has purchased or enquired about a product we will retain their name, address, phone number and email address for 12 months. At the end of the products warranty period (normally 12 months ) we will delete this data from our systems. If you wish to have your details deleted earlier please send an email to sales@oriental-umbrellas.com

Health and Safety

The Umbrellas are for outdoor use only. If required for indoor use they can be treated with a fire retardant solution, which would be applied by our suitably qualified partners. Please contact us before ordering to discuss your requirements.